Check and take action for product symptoms
Is there any inconvenience in using the product?
You can check the symptoms of the product that you are uncomfortable with and find out how to take measures against various situations that you may misunderstand as a failure through the product manual.
If the information on the product manual is not resolved, please apply for kind consultation and service.
*Please submit the service inquiry form below.
Designate the engineer in charge with the application, identify whether to check the warehousing/visit, and guide the customer.
Simple cases are solved through quick consultation.
Inspection of the machine and Status Notice
Inspection is carried out in two ways according to the type of device and symptoms.
After the first inspection, inform the customer of the condition of the device and the estimated repair date.
For equipment that is out of warranty, a certain repair fee may be charged.
Have the warehousing inspection device in stock for inspection. (Suitable for equipment that needs to be inspected for a long time.)
Check the visiting inspection device at the customer site (Suitable for large-sized lockup inspection).
Issue service reports and Machine Handover
The repair equipment will be delivered to the customer as soon as possible by issuing a service report stating the status and processing details of the machine.
In the case of paid service, we charge the repair cost through the transaction statement and tax invoice.